1. Information We Collect
When you book a taxi with Mayil Taxi, we collect the following information:
- Personal Information: Name, phone number, email address
- Booking Details: Pickup location, drop location, date, time, trip type
- Payment Information: Payment method details (processed securely)
- Device Information: IP address, browser type, device type for security purposes
2. How We Use Your Information
We use your information for the following purposes:
- Process and confirm your taxi bookings
- Communicate with you about your trip (via SMS, email, WhatsApp)
- Assign the best available driver for your journey
- Send booking confirmations and trip updates
- Improve our services and customer experience
- Comply with legal and regulatory requirements
3. Information Sharing
We do NOT sell or rent your personal information to third parties. We may share your information only in the following cases:
- With Drivers: Your name, phone number, and trip details are shared with assigned drivers
- Service Providers: Payment processors, messaging services (Telegram, WhatsApp, Email)
- Legal Requirements: If required by law or to protect our legal rights
4. Data Security
We take appropriate technical and organizational measures to protect your personal data:
- Secure HTTPS connection for all data transmission
- Encrypted storage of sensitive information
- Regular security audits and updates
- Access controls to limit who can view your data
5. Data Retention
We retain your booking information for:
- Active bookings: Until trip completion
- Past bookings: Up to 2 years for service improvement and legal compliance
- Account information: Until you request deletion
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-out: Unsubscribe from promotional communications
7. Cookies
We use essential cookies to improve your experience on our website:
- Session cookies for booking process
- Functional cookies for preferences
- Analytics cookies to improve our website (optional)
8. Third-Party Services
Our website uses the following third-party services:
- Google Maps: For location services and distance calculation
- PHPMailer: For sending booking confirmation emails
- Telegram & WhatsApp: For instant booking notifications
These services have their own privacy policies which we encourage you to review.
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Phone: +91 6383886879
- Email: support@mayiltaxi.com
- Location: Tamil Nadu, India